- 24/7 support requests
- Real human help
- Issues tracked until fixed
- Urgent issues prioritized
Contact us
Send us a message and we'll get back to you as quickly as possible. Urgent account and billing issues are prioritized.
We accept support requests 24/7. Urgent issues are prioritized.
What happens next
Every request follows the same reliable process.
- 1
We receive your request immediately
Your message is logged right away so nothing gets lost in email threads.
- 2
A real person reviews your issue
We read every request personally — no bots, no generic auto-replies.
- 3
Urgent issues get prioritized
Account access, billing, and blocking bugs are handled first.
- 4
We follow up until it's resolved
We don't close your request until the problem is actually fixed.
Our support promise
When you reach out, you can expect real help — not runaround.
You won't be left guessing
We confirm receipt and keep you updated on progress until your issue is resolved.
Broken things get fixed
If you report a bug, we investigate it and work on a fix — not just a workaround.
Your account is in safe hands
Account and data questions are handled carefully with privacy in mind.
Quick help topics
Browse common topics for quick answers.
Trust & privacy
How we handle your account and support requests.
WorkFocus uses Google sign-in only. You can delete your account and all associated data anytime from Settings. We handle support requests with care and only use the information you provide to help resolve your issue.
Frequently asked questions
How fast will I get a response?+
We accept support requests 24/7. Most messages receive a reply within a few hours. Urgent account, billing, or blocking issues are prioritized.
Will you actually fix my issue?+
Yes. If something is broken, we investigate and fix it. If you're stuck, we guide you step by step. We follow up until your issue is resolved.
Is my data safe when I contact support?+
Yes. We only use the information you provide to help resolve your request. WorkFocus uses Google sign-in, and you can delete your account and all data anytime from Settings.
Can you help with account access?+
Absolutely. If you're locked out or having sign-in trouble, mark your request as urgent or email support@workfocus.app directly.
Do you provide support on weekends?+
Yes. You can submit support requests anytime, including weekends and holidays. Urgent issues are prioritized regardless of the day.